Privacy Policy
Privacy Policy
Last updated: 23 July 2025
At Prestige Consulting ("we", "us", or "our"), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.prestige-consulting.co.uk and engage with our consulting and snagging services in the hospitality and high-end residential property sectors.
We are committed to handling your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable data protection laws.
1. What Information We Collect
We may collect and process the following categories of data:
Personal Information
· Name
· Email address
· Phone number
· Business name / Property name
· Service-related project details you choose to provide (e.g., site access notes, property specifications)
· Correspondence records (emails, messages, meeting notes)
Usage Data
· IP address
· Browser type and version
· Device type and operating system
· Pages visited and time spent on site
· Referring website or link
· General website interaction data (for performance and security monitoring)
Project / Engagement Data
· Service contracts, proposals, or scopes of work
· Site photographs and inspection notes (with your permission)
· Snagging lists, audit findings, and recommendations
2. How We Use Your Information
We use the information we collect for the following purposes:
· Respond to enquiries and provide quotes or proposals.
· Deliver and manage consulting, snagging, and quality assurance services.
· Schedule site visits and communicate project updates.
· Prepare and deliver reports, including photographic records where authorised.
· Maintain internal project records, billing, and financial administration.
· Improve the functionality and performance of our website.
· Comply with legal, tax, and regulatory obligations.
3. Lawful Bases for Processing
Under UK GDPR, we must have a lawful basis to process personal data. Depending on the context, we rely on one or more of the following:
· Consent – When you contact us via the website form and request a response.
· Contract – When processing is necessary to provide the services you have requested or engaged us to perform.
· Legal Obligation – Where we must retain certain records for tax or regulatory purposes.
· Legitimate Interests – For running and improving the business, managing enquiries, and ensuring service quality (balanced against your rights).
4. How We Store and Protect Your Data
We implement appropriate technical and organisational measures to safeguard your personal information from loss, misuse, or unauthorised access. These measures include password-protected devices, limited-access email accounts, and secure storage of project documentation.
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, satisfy legal requirements, resolve disputes, or enforce agreements.
5. Sharing Your Information
We do not sell, rent, or trade your personal data. We may share your information only when necessary and proportionate, including:
· Service providers (e.g., website hosting, secure cloud storage, email platforms).
· Professional advisors (e.g., accountants) where required for business administration.
· Subcontracted consultants or survey professionals assisting with a project (only with your knowledge/consent).
· Where required by law, regulation, court order, or government authority.
6. International Transfers
If your project involves locations outside the UK or EU/EEA, or if we use cloud-based tools that process data internationally, we will take reasonable steps to ensure your data is protected in line with UK GDPR requirements (e.g., through Standard Contractual Clauses or equivalent safeguards).
7. Your Data Rights (UK GDPR)
You have the following rights regarding your personal data:
· Right of access – Request a copy of the data we hold about you.
· Right to rectification – Ask us to correct inaccurate or incomplete data.
· Right to erasure – Request deletion where data is no longer needed, subject to legal retention.
· Right to restrict processing – Ask us to pause certain uses of your data.
· Right to object – Object to processing based on legitimate interest or direct marketing.
· Right to data portability – Request your data in a structured, commonly used format (where applicable).
· Right to withdraw consent – Where processing is based on consent, you may withdraw at any time.
To exercise your rights, please email: amandagupta06@aol.com. We may need to verify your identity before responding.
8. Cookies
Our website may use cookies to improve performance, analytics, or user experience. Cookies are small files stored on your device. You can accept, refuse, or delete cookies through your browser settings. Some site features may not function optimally without cookies.
9. Links to Other Websites
Our website may include links to third-party websites or platforms (e.g., LinkedIn, file-sharing links). We are not responsible for the content, security, or privacy practices of external sites. We recommend reviewing their privacy policies before submitting personal data.
10. Children's Privacy
Our services are directed toward adult clients and business users. We do not knowingly collect personal data from children under 16. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in law, practice, or our services. Updates will be posted on this page with a revised 'Last updated' date. Significant changes may also be communicated via email where appropriate.
12. Contact Us
If you have any questions about this Privacy Policy, your data, or how we handle information, please contact:
Amanda Gupta
info@prestige-consulting.co.uk
If you are dissatisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO): ico.org.uk.